Medicine is a life saving and life improving service. The degree of service expected from the medicine sector is heightened allowing for the importance of medicine services. Healthcare services have had to focus on delivering services that not only satisfy but also exceed the expectations of patients in order to be able to survive in the progressively competitive situation. Taking into contemplation that the healthcare sector has to manage with progressively opposing pressures made on it, it becomes necessary for healthcare practices to increase concentration on their core business and contract out all other activities. However the vigilance to be taken while outsourcing is to make certain that the service provider will be capable offer quality services on a continued basis.
Transcription is one such component that has a vital responsibility to play in the smooth running of healthcare facilities contributing to various aspects involving clinical decision making, risk management and income management aspects. Therefore it becomes crucial to appraise the capabilities of the transcription service provider in-depth before making the sub contracting decision. While sub contracting transcription it becomes necessary to not only appraise the service provider on their capability to fulfill existing requirements but also evaluate the potential of the transcription vendor in meeting future requirements.
What are factors that are obligated to be assessed while outsourcing transcription?
While outsourcing transcription there are particular apparent quality aspects like accuracy, turnaround time, billing methods, technology and data confidentiality that is obligated to be evaluated. However it is also crucial to assess the transcription vendor on the basis of parameters used for evaluating a strategic partner.
The voice transcription company is obligated to be evaluated on the following:
The medical transcription company’s understanding of the healthcare professionals’ needs: One of the basis for the feasibility of the contracting out solution is the understanding established by the transcription company of the healthcare process. This gives the transcription vendor a clear vision to envisage the way in which the medical transcription company can ease the working life of the physicians and other support staff.
The technical and operational abilities of the medical transcription company to offer excellent services: It is critical for the outsourced voice transcription vendor to have the resources required in terms of software and tools, infrastructure, people and operations to satisfy the required quality criteria.
A culture that encourages and rewards quality work: The voice transcription vendor is obligated to have a ideology wherein all the team members are motivated to excel in providing quality voice transcription services
Capabilities to anticipate the needs of healthcare professionals and healthcare facilities and meet these needs: As medicine is an evolving field subject to changing report creation needs, it becomes essential for the medical transcription company to keep up with the changing requirements and give services accordingly.
TransDyne, a leader in the outsourced medical transcription industry has employed their comprehensive background in technology and their experience in delivering transcription services to come up with medical transcription solutions that help healthcare facilities conserve on time, money and effort.
The services delivered by TransDyne are based on an exhaustive knowledge of the working of health facilities and healthcare professionals. Given below are a few service facilities that are directed at easing the work life of physicians and other staff:
- Adaptable options for dictation
- Several document delivery alternatives
- Provisions for remote printing and faxing
The software and tools utilized by TransDyne is directed at delivering several benefits and HIPAA compliance while still being easy to utilize. The people, functions and infrastructure in TransDyne are geared towards providing services that meet the correctness, delivery time and HIPAA compliance parameters.
TransDyne has a work culture that believes in rewarding their personnel for superb work.
TransDyne not only serves the present requirements of healthcare professionals and health facilities, but has also anticipated future requirements and has included in provisions like HL7 interface and editing services for speech recognition software as part of their services.
To benefit from exceptional medical transcription services from TransDyne, click here